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New Normality Protocol

Koutouloufari Village

WELCOME IN

We are thrilled to welcome you to another wonderful season at Koutouloufari Village Holiday Club!

We have set up rigorous and enhanced cleanliness practices to ensure that you can experience an elevated level of protection, in accordance with World Health Organization measures and the Greek State directive. We have also adopted a number of additional initiatives, for our guests to feel at ease at all times & our employees to have a safe workplace. 

Our commitment to you is clear: to welcome you in a safe sanctuary &  celebrate the ethos of the Greek summer, together!

 

 


FLEXIBLE RESERVATION & CANCELLATION POLICIES

As the COVID-19 situation continues to evolve around the world, we would like to assure you that the safety and wellbeing of our guests and employees are our top priority at Koutouloufari Village Holiday Club!

As the current circumstances may affect your travel plans, we have updated our reservation and cancellation policies to provide more flexibility & peace of mind when booking a stay with us.

Flexible Cancellation

For guests with existing or new reservations, we will allow cancellation without penalty up to 7 days prior to arrival.

No deposit

We are not processing any charge at the time of the booking.

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Terms & Conditions

Flexible Cancellation Policy: 70% of the total price will be charged for cancellations made 7 days before arrival

No deposit policy: No deposit is requested at the time of the booking; we hold the right to pre-authorize the credit card at any time.

Specific room packages are excluded from this flexible reservation and cancellation policy. Please refer to individual listing for details.

Blackout dates apply and vary

The above policy is applicable to flexible rates. Special terms & conditions apply for restricted rate plans. Please refer to each rate plan’s terms & conditions.

For reservations made via third parties, including online travel agents, travel professionals or as part of group booking, contact your booking provider or meeting planner for additional information on their policies.

 

 

OUR COMMITMENT TO CARE & CLEANLINESS

Koutouloufari Village
  • Implementation of physical distancing across all public areas
  • All luggage disinfected upon arrival

Temperature checks are required at the entrance.

Koutouloufari Village
  • New check in time at 3pm and check out time at 11am
  • Comfortable check-in procedures with safe distances, plexiglass placement at the reception & staff PPE
  • Contactless payments available
  • Disinfection of all equipment such as room keys and POS
  • Sanitizing stations available throughout the resort
  • Visible safety signage
  • Intensive staff training on PPE use, frequent deep sanitation and change of equipment, such as worn masks

Contactless check in available via our mobile app

Koutouloufari Village
  • Intensified frequency of deep-cleaning and added a disinfection procedure of all common areas; public spaces, guest rooms and to back of house areas, with an emphasis on high-contact, hard surfaces areas; such as front desk check-in counters, door handles, restrooms and dining surfaces
  • Rearranged furniture throughout all common areas and back-of-house to allow for increased spacing
  • Enhanced number of sanitizing stations will be available throughout our public areas
  • Airy spaces, with fresh air circulating in all indoor spaces and common areas
  • All A/C units receive an enhanced maintenance and their filters are regularly disinfected
  • Exhaust ventilation systems -24/7 – of restrooms
Koutouloufari Village

SAFETY & SANITATION

  • An enhanced cleaning protocol is implemented by our Housekeeping (who wears the required protective equipment)
  • We use the approved cleaning products from global hygiene expert Diversey™
  • A PPE safety kit-including hand sanitisers and masks- is available (upon request)

All A/C units receive an enhanced maintenance  and their filters are disinfected before every arrival

 

IN ROOM EXPERIENCE

  • The frequency of our room housekeeping service is at our guests’ discretion
  • Our accommodations are eliminated of all reusable print material
  • All in-room information, as well as our menus are available via QR codes & our mobile app
  • Τhe coffee & tea amenity is available in the room, replaced before every arrival
Koutouloufari Village

The following dining options are available:

    • Snack Bar by the pool
    • Lobby Bar
    • Wine Cellar
  • rearranged seating layout has been implemented at all our F&B outlets
  • Frequent disinfection of all high-touch surfaces after each reservation
  • Staff is wearing PPE
  • Guest hand sanitazing stations located at all venues
  • Visible safety signage
  • Digital menus, available via QR codes or our tablets
  • Contactless payment options available
  • Breakfast cold items are available in single portions.
  • Guests can be self-served, only by wearing gloves.
  • Cutlery and tableware are replaced upon every service
Koutouloufari Village

The following facilities & services are available at the resort:

  • Outdoor Pool
  • Spa Services
Koutouloufari Village
  • At The Spa, all therapies are available with a reservation
  • Disinfection of all spa equipment, as well as hard-surface areas, such as the spa reception and lockers, is performed after every use
  • Staff is wearing PPE
  • Guest hand sanitizing stations available
  • Visible safety signage
Koutouloufari Village

OUTDOOR POOL

  • Our Pool will be operating, following strict safety & hygiene protocols
  • Water quality controls in place
  • Safe distance of 4 metres between each set of sunbeds
  • Visible safety signage
  • Sunbeds are sanitized after every use and will be clearly labelled
  • Our pools are supervised by a well-trained lifeguard

EXPERT HEALTHCARE MEASURES

  • All employees will have their temperature checked before commencing their shift, as well as suppliers before entering our premises.
  • All employees undergo self tests on a weekly basis
  • Our guests will have their temperature checked upon arrival.
  • Moreover, we have assigned a designated hotel team, who are supervising procedures, receiving an ongoing certified training.
  • An extensive training for our staff has been completed and certified as well.
  • We are working closely with industry and health authorities on implementing our thorough hygiene and safety plan in accordance with World Health Organization measures & the Greek State directive.

What happens if I begin to feel unwell during my stay?

  • If you or your family members feel unwell or experience virus-related symptoms, please contact Reception immediately
  • Our private medical Covid-19 certified expert and our Social Environmental Health Agent are  available 24-hours to aid our guests
  •  An emergency contingency plan is in place
  • A Restorair Rapid Room Recovery Unit®, using Advanced Oxidation Cell to effectively mitigate and eliminate viruses and other contaminants and harmful pathogens in the air and on surfaces, is available at the hotel, in case of a suspicious case.

On-Property COVID-19 Testing

We have enhanced our Health & Safety protocol and as an extension to our commitment to you for a safe and comfortable stay we have established on-property COVID-19 testing, upon arrival or before departure.

Teaming up with local private medical Covid-19 certified expert Cretan Medicare Center, on-property testing options (either rapid antigen or preventive PCR tests) are offered optionally to all guests, at a fee, at the hotel.

  • Preventive PCR test: the price is arranged at 55€/guest
  • Rapid antigen test: the price is arranged at 20€/guest

Special terms

  • All tests are available to children, at the same fee, without age restrictions
  • A 48h booking test appointment is required, during weekdays
  • Test appointments over the weekend are limited and require additional fee

 

All guidelines are subject to change based on Government regulations and restrictions


SAFE OPERATION, CERTIFIED BY

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